Universal ScannerSupport
Contact us: support@universalscanner.app. We usually reply within two business days.
Frequently asked questions
Nothing is being highlighted.
Hold your iPhone steady about 20–40 cm from the text, in good light. Turn on the torch (top left) in dim places. Check Settings in the app to make sure that type of item is turned on.
The camera doesn't start.
Go to the iPhone Settings app → Universal Scanner and turn on Camera. You can still scan photos and screenshots without it.
What's free and what's Pro?
QR codes and barcodes are free. Pro unlocks websites, phone numbers, emails, addresses, dates, flights, parcel tracking and printed Wi-Fi details, from the camera and from photos.
How does the free trial work?
New subscribers get one month free. If you don't cancel at least 24 hours before the trial ends, the yearly subscription starts automatically.
How do I cancel?
Open the iPhone Settings app → your name → Subscriptions → Universal Scanner Pro. You can also tap Manage Subscription in the app's Settings. You keep Pro until the end of the period you've paid for.
I bought Pro but it's locked.
In the app, open Settings → Universal Scanner Pro → Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Is my information private?
Yes. Everything is recognised on your iPhone, and nothing is sent to us. See our Privacy Policy.